FAQ & Feedback
Answers and support.
Find answers to common NeoBuyer questions or send us feedback directly.
General
My question is not listed here.
Email autobuyerforneopets@gmail.com or use the feedback form above and we will try to help.
Does NeoBuyer work in languages other than English?
No. Your Neopets language must be set to English so NeoBuyer can recognize item names and pages correctly.
Will NeoBuyer support Firefox?
NeoBuyer currently supports Google Chrome on desktop and laptop computers. Firefox support is not currently planned.
Billing
What if I do not feel comfortable with installing the extension outside of the Chrome Store? Can I just cancel my subscription that I started on the Chrome Store version of the extension?
If you feel uncomfortable with direct installation and would like to cancel your subscription instead of moving forward, email autobuyerforneopets@gmail.com to cancel and request a prorated refund for the unused remainder of your subscription period, or a full refund if your subscription was started in the last 60 days. Refunds are returned to the original payment method within 3–5 days, depending on your bank.
How do I manage or cancel my subscription?
Select Add, View or Cancel Subscription at the top of the extension settings. If you cannot access the extension, email us from the address associated with your subscription.
My subscription renewed, but I meant to cancel it.
Email us and we can cancel the subscription and help with the recent renewal.
How do I update my payment method?
Select Add, View or Cancel Subscription at the top of the extension settings, then use the payment-method option on your subscription page.
Can I pay with PayPal?
No. NeoBuyer currently accepts debit and credit cards through ExtensionPay and Stripe.
Will my lower subscription price stay locked in?
Yes. Your original price remains locked while the subscription stays active. If you cancel and subscribe again later, the current price will apply.
Using NeoBuyer
How do I stop NeoBuyer from changing main shops?
Set Store numbers to cycle through when stocked to []. NeoBuyer will then refresh each open shop without changing it to another shop.
Can I keep more than one main shop open?
Yes. Set Store numbers to cycle through when stocked to [] so each tab stays in its own shop.
Why did NeoBuyer buy an unprofitable item?
The item's estimated price may have changed since the item database was updated. Add the item to your blacklist while its price is inaccurate, or increase your minimum profit to avoid lower-value purchases.
Should the autobuyer tab stay visible?
Preferably. Chrome may reduce the performance of background tabs. Keeping the main shop and Attic tabs visible helps their timing stay more consistent.
What settings should I use?
There is no single best setup. Choose settings that fit how you restock, and keep all click, haggle, and refresh timings realistic.
Why are Neopets pages freezing or reporting an out-of-memory error?
This can be caused by another browser extension, especially an ad blocker. Temporarily disable other extensions to identify the conflict, then send a bug report if the problem only occurs with NeoBuyer.
Does NeoBuyer support Black Market Boon items?
Not currently. NeoBuyer can handle the normal purchase captcha if you click one manually, but it does not automatically identify boon-exclusive items.
Automatic shop pricing
How does automatic shop pricing work?
After a successful purchase, NeoBuyer can move the item to your shop and price it using Shop Wizard results. You can configure the destination, pricing method, and percentage in Settings.
Why did an item remain unpriced in my shop?
Pricing may fail when Shop Wizard cannot return a usable price, you have too many unpriced shop items, a quest blocks Shop Wizard, or Neopets temporarily restricts searches. The item remains at 0 NP so you can price it manually.